CGV & CGU

1. Preamble

The purpose of the present conditions is to define, on the one hand, the conditions of use of the Internet site (the Site), an e-commerce site, applicable to any visit to the Site and, on the other hand, the contractual framework for the distance selling of goods (hereinafter also referred to as "Products") to the consumer who purchases Products from our company and/or requests to take advantage of an offer or benefit proposed on the Site.

This site is published and distributed by FRENCH LIGHT OUTDOOR, owned by Florent ROBIN, SIRET:89878840100021,FRENCH LIGHT OUTDOOR, 591 RTE DU NOZIER 07140 MALARCE-SUR-LA-THINES.

Edited by Florent ROBIN : 

2. Definitions

The https://www.french-light-outdoor.com/ website (hereinafter referred to as the "Site") is an e-commerce platform, which enables individual or professional consumer customers (hereinafter referred to as the "Purchasers") to acquire various Products, in particular quilts and hiking accessories.

Purchasers may purchase Products by placing an order via the Site (hereinafter referred to as the "Order").

These General Terms and Conditions of Sale (hereinafter referred to as "the GTCS") apply without restriction or reservation to all online sales offered on the Site by the Seller.

Their purpose is to define and govern the terms and conditions of online sales of Products, as well as the rights and obligations of the Seller and the Purchasers in this context.

They are accessible and printable at any time via a direct link at the bottom of each page of the Site.

The current version of the GCS is the one available online on the Site at the date of the Buyer's Order.

The GTCS prevail over any other general or special conditions not expressly approved by the Seller.

3. Contact

For any information, questions or complaints, please contact our customer service department:

By email to: [email protected], it being specified that the email is considered to have been received by FRENCH LIGHT OUTDOOR only when the sender has received the acknowledgement email.

By post:

FRENCH LIGHT OUTDOOR, 591 RTE DU NOZIER 07140 MALARCE-SUR-LA-THINES

FRENCH LIGHT OUTDOOR, 591 RTE DU NOZIER 07140 MALARCE-SUR-LA-THINE

France

4. Intellectual property 

The entire site is the exclusive property of FRENCH LIGHT OUTDOOR. No reproduction or representation may be made without the prior written consent of FRENCH LIGHT OUTDOOR . Despite all the care taken in the creation of this site and its regular updating, errors may have crept into the information and/or documents presented. However, FRENCH LIGHT OUTDOOR cannot guarantee the accuracy, precision or completeness of the information made available on this site, and the publisher cannot be held liable under any circumstances for any errors.

If you notice any discrepancies, please let us know by sending an e-mail to: [email protected].

FRENCH LIGHT OUTDOOR reserves the right to correct the content at any time and without prior notice.

5. Privacy policy

As a visitor or customer of the https://www.frenchlightoutdoorflo.fr/ website, you have the right to access, modify, rectify and delete any data concerning you at any time, in accordance with article 34 of the French Data Protection Act of January 6, 1978.

Cookie management: A cookie is a file that is stored on your computer to improve your browsing experience. This means you don't have to identify yourself every time you visit www.frenchlightoutdoorflo.fr. If you wish to disable cookies, you can change the settings in your browser.

6. Terms and conditions of use

Visiting the Site implies full acceptance of these terms and conditions by the Internet user.

The https://www.frenchlightoutdoorflo.fr/ website is a secure site. A secure site can be identified by the https symbol preceding the site address, confirming that it is an official site. The "s" added to the usual http means "secure" (Hyper Text Transfer Protocol Secure). The symbol of a key or closed padlock also appears in the address bar of the e-commerce site. FRENCH LIGHT OUTDOOR recommends that visitors and/or customers of the Site take the precaution of verifying that the address of the site to which they are connecting displays these notices, in order to ensure that they are on the official FRENCH LIGHT OUTDOOR Site.

It is the responsibility of all Internet users to take all necessary measures to protect their data and/or software stored on their computer equipment against any attack, by making all necessary or useful printouts, backups and virus detection analyses.

In particular, due to communication technology on the Internet, FRENCH LIGHT OUTDOOR must decline all responsibility in the case of :

• any damage resulting from fraudulent intrusion by a third party that cannot be attributed to FRENCH LIGHT OUTDOOR, which may have led to a modification of the information made available on the Site;

• more generally for any damage, direct or indirect, material or immaterial, such as operating losses, loss of profit, loss of enjoyment, whatever the cause, origin, nature or consequences, caused by an unauthorized person's access to the Site or the impossibility of accessing it following an interruption, suspension or malfunction, and more generally by connection to and/or use of the Site.

 FRENCH LIGHT OUTDOOR declines all responsibility for the consequences of a malicious act caused by a third party and which may have resulted from a modification of the content of the Site, even though FRENCH LIGHT OUTDOOR has taken adequate precautions, in light of technology and technical developments.

7. Application of general sales conditions 

These general terms and conditions of sale are available to all purchasers and may be consulted or printed prior to any order placed with FRENCH LIGHT OUTDOOR and at any time.

All orders are governed by the conditions in force on the date the order is placed.

However, their applicability differs according to the status of the buyer:

Sales to consumers 

Consumer customers are prohibited from purchasing items offered on the Site or from requesting gifts or benefits offered in conjunction with our offers, in order to resell them in new condition, in particular on websites and/or in stores other than FRENCH LIGHT OUTDOOR and/or on markets.

Any violation of this prohibition is likely to constitute an infringement of FRENCH LIGHT OUTDOOR's rights, in particular by infringing the company's brand image, as well as its copyrights on merchandise, collection names and creations, and is likely to engage the liability of its author.

Sales to professionals 

FRENCH LIGHT OUTDOOR is an artisanal company offering both standard and customizable products. Any order from a professional customer must be the subject of prior contact with the company in order to study the request and conclude together the conditions for carrying out the contract.

Consequently, orders from professionals or similar persons are excluded and cannot be served, in particular when the order exceeds the normal needs of a consumer or is part of an abnormal flow of orders to the same billing or delivery address, which have not been the subject of a prior contract with FRENCH LIGHT OUTDOOR .

Furthermore, it should be noted that the clauses relating to consumer law contained in these general terms and conditions of sale are not applicable to professional customers.

Clothes returns: 

Except for non-conforming products or hidden defects, we do not accept returns and no garments will be accepted for exchange or return.

8. Acceptance of T&Cs

Before placing an order, the Buyer acknowledges having read and understood these terms and conditions.

Placing an order on the Site implies full acceptance by the Buyer, who declares that he/she accepts them in full and without reservation.

This agreement is materialized by checking the box provided for this purpose on the Order form. 

The General Terms and Conditions of Sale shall prevail over any other conditions appearing in any other document, except in the event of prior, express and written derogation by the Vendor.

The fact of not availing oneself at a given time of any of the present provisions of the GCS may not be interpreted as a waiver by the Vendor of its right to avail itself of any of the said conditions at a later date.

9. Product features

Prior to any Order, and in particular in application of the provisions of article L111-1 of the French Consumer Code, the Buyer may take note, on the Site, of the essential characteristics of each Product he/she wishes to order.

The photographs and descriptions of the Products offered for sale online are binding on the Vendor only insofar as precisely indicated. The Buyer is however informed and accepts that certain characteristics of the Products, in particular their color, may not correspond exactly to the photographs presented on the Site, due to technical constraints.

For any further questions relating to the Products, the Buyer may contact the Vendor under the conditions set out in article 3 of the GCS.

10. Awards

10.1 Price display

The sale prices of the Products are displayed on the Site and in the Order summary. They include the price of the Product and, if applicable, the price of any customization elements chosen by the purchaser. They are indicated in euros, including all French taxes.

The Seller reserves the right, at its own discretion and on terms to be determined by it alone, to offer promotional offers or price reductions.

Prices do not include any delivery charges that may apply to the delivery of the Products, which are invoiced in addition to the price of the Products. The amount of the applicable delivery charges will be indicated to the Purchaser before the Order is validated.

Prices do not include any customs duties or local taxes that may be due in certain cases, particularly in the case of purchases outside the European Union and in French overseas departments and territories. These are the responsibility of the Buyer (in particular declarations and payments to the relevant authorities).

Any bank charges remain the responsibility of the Buyer (including in the case of a refund).

10.2 Price revision

The Seller reserves the right to modify the prices of the Products at any time, at its own discretion.

The applicable Product prices are those indicated on the Site at the time of the Order.

11. Control

The Buyer may place an Order for one or more Products.

11.1 Placing an order

To place an Order, the Buyer must select the Product of his/her choice and click on "Add to basket".

The Customer may access the basket summary at any time before the Order has been definitively validated, and may correct any errors in the information entered.

Customization elements that are not available on the Product(s) website and that have been discussed in advance with the company representative, either verbally or in writing, must be included in "order notes" in order to be taken into account.

Once the Product(s) have been selected, the Buyer clicks on "Proceed to Payment" in the shopping basket, and must :

- choose the delivery method, under the conditions of article 14 of the present GTCS;

- then proceed to the payment of the Order, under the conditions of article 13 of the GCS.

When the Buyer clicks on "Order" on the payment page, he/she validates his/her order by paying the price. Once this action has been taken, the Buyer will no longer be able to cancel his/her Order (subject to the Buyer exercising his/her right of withdrawal under the conditions of article 11 of these GTC).

Automatic recording systems are considered as proof of the nature, content and date of the order.

The sale will only be concluded once the payment has been validated by the bank concerned. The Buyer will then receive an order confirmation email.

The information provided by the Purchaser when placing an order is binding.

11.2 Product availability

Due to the handcrafted nature of most of our products, availability is variable. Our manufacturing lead time is indicated on each item page. This lead time is regularly updated to give the best possible visibility on the actual availability of the Products at the time the Buyer places the order. However, this availability must be considered as indicative.

When one or more Products in an order are unavailable for reasons beyond our control, the order is automatically adjusted by withdrawing the unavailable Product(s). The Buyer will be informed by e-mail and will be reimbursed.

11.3 Order confirmation

Once payment has been accepted by the Buyer's paying institution, the Buyer will receive a confirmation e-mail summarizing the elements of the Order, i.e. the description of the Product(s) purchased, the price, the delivery method chosen and its rate, as well as the expected delivery time. 

The confirmation e-mail also includes a copy of the current General Terms and Conditions of Sale, a reference to the applicable legal guarantees and the withdrawal period and procedure, as well as the corresponding form.

The Buyer must ensure that the e-mail address entered in his/her Account is correct and that it allows him/her to receive the Order confirmation e-mail. If the Buyer does not receive the confirmation e-mail within twenty-four (24) hours of placing the Order, he/she should contact the Vendor using the contact details given in article 3 of the General Terms and Conditions of Sale.

The Seller recommends that the Buyer retain the information contained in the Order Confirmation.

Order confirmation is deemed to have been received by the Buyer as soon as it is sent by the Vendor.

11.4 Ordering customized products

Customization requirements that are not available on the site for the Product(s) must be indicated in the "order notes", even if they have been agreed upon in advance with FRENCH LIGHT OUTDOOR. Indeed, if these customization elements that are not available on the site are not indicated in the "order notes" when the order is placed on the site, FRENCH LIGHT OUTDOOR cannot be held responsible in the event of receipt of a Product that does not comply with the desired customization. 

Customization elements that are not available for selection on the site and that entail an additional cost must be paid for.

For all personalized orders, the buyer has 48 hours from receipt of the confirmation email summarizing the elements of the Order to inform the company of any request to modify the conditions of personalization of the Product(s) ordered. Once this period has elapsed, the order can no longer be modified.

12. Account creation, management and deletion

12.1 Account creation and management

The Buyer may create a personal account in order to place orders (hereinafter referred to as "the Account").

To create an Account, the Buyer must provide all the information marked as mandatory. Any incomplete registration will not be validated. The Buyer guarantees that all information provided in the registration form is accurate, up-to-date and sincere, and is not misleading.

He/she undertakes to update this information in his/her Account in the event of modifications (in particular: change of postal address), so that it always corresponds to the above-mentioned criteria. This update is carried out by logging into the Account (under the conditions of article 12) and modifying the contact details concerned.

The Buyer is hereby informed and accepts that the information entered for the purposes of creating or updating his/her Account shall constitute proof of his/her identity. The information entered by the Buyer is binding from the moment the Buyer validates the data.

The Buyer may access his/her Account at any time by logging in using his/her login and password. The Buyer undertakes to use his or her Account personally and not to allow any third party to use it in his or her place or on his or her behalf, unless he or she assumes full responsibility for doing so.

He is likewise responsible for maintaining the confidentiality of his login and password, any access to his Account using the latter being deemed to have been made by the Buyer. The Buyer must immediately contact the Vendor using the contact details given in article 3 of the GTC if he/she notices that his/her Account has been used without his/her knowledge. The Buyer acknowledges the Vendor's right to take all appropriate measures in such a case.

The Buyer must, moreover, take the necessary measures to safeguard by his own means the information in his Account that he deems necessary, no copy of which will be supplied to him.

12.2 Account deletion

The Buyer may delete his Account at any time, by clicking on the "Delete my account" section of his Account.

Unsubscription is effective immediately. It leads to the automatic deletion of the Buyer's Account.

The Seller may delete any Account that has remained inactive for a continuous period of 36 (thirty-six) months.

It is specified that data and contracts will be retained for purposes such as a legal obligation to retain data or documents that may include data or for evidentiary purposes for the duration of the applicable legal statute of limitations.

13. Payment

13.1 Terms of payment

The full price of the Products is due (in euros) at the time of Ordering, when the Buyer clicks on "Order" on the Order payment page.

Payment can be made online by credit card (Visa/MasterCard/CB) via the PAYPAL or STRIPE application, or any other application proposed by the payment service provider at the time of payment. In accordance with the provisions of the French Monetary and Financial Code, the payment order given by the Buyer is irrevocable, and the Buyer hereby authorizes his or her account to be debited for the price of the Order (Products + delivery charges).

The Buyer may also choose to pay by bank transfer: he/she will then receive an e-mail with the bank details required to make the transfer. Once the transfer has been made, the order status changes from "pending" to "in progress".

The Buyer guarantees the Vendor that he/she has the necessary authorizations to use the method of payment chosen for his/her Order.

13.2 Summary

The Buyer can access the summary of his Order on his Account.

14. Delivery

14.1 Delivery territory

Deliveries can be made in France and abroad.

14.2 Delivery methods and costs

Products ordered on the Site are delivered to the address indicated in the Purchaser's Order as the "delivery address" (which may be different from the billing address, in which case the Purchaser must indicate this).

At the time of ordering, FRENCH LIGHT OUTDOOR offers the Purchaser several delivery methods, depending on the delivery address, and indicates the amount of delivery charges to be borne additionally by the Purchaser, as well as the estimated delivery time. The Buyer must then select the desired delivery method and provide all the information required for effective delivery of the Product(s) according to the chosen method.

14.3 Delivery times

The delivery time indicated to the Buyer at the time of his order is an indicative time and can in no way be guaranteed by the Seller.

Consequently, any reasonable delay (15 working days) in the delivery of the Products shall not give rise to the award of damages or the cancellation of the order in favour of the purchaser. The cost and risk of transport are borne entirely by the purchaser.

The Buyer may contact the Vendor to follow up on his Order by using the contact details mentioned in article 3 of the GTCS.

In the case of orders for several items, the Vendor reserves the right to split shipments. The delivery time indicated is the longest. In such cases, delivery charges will be invoiced only once.

In the event of failure to deliver within the period indicated, and in the event that the Buyer has not received his order within 15 working days following the envisaged delivery date, except in the cases mentioned in articles 13.4 and 13.5 of the GCS, the Buyer may request the cancellation of the sale by e-mail, accompanied by a registered letter with acknowledgement of receipt.

In the event of missing or damaged Products during transport, the Buyer must make all necessary reservations on the delivery note upon receipt of said Products. These reservations must also be confirmed by e-mail, together with a registered letter with acknowledgement of receipt, sent within 5 working days of delivery.

15. Withdrawal

15.1 Right of withdrawal for consumers

The Consumer Buyer has a period of 14 (fourteen) days, from the date of receipt of the standard Products ordered, to withdraw from the contract without having to give any reason or pay any penalty, with the exception of the cost of returning the Products, which must be paid by the Consumer Buyer. In the case of orders for several Products delivered separately, the above-mentioned period runs from the date of receipt of the last Product.

The Buyer who wishes to exercise his right of withdrawal must send by email with acknowledgement of receipt to the Seller at the address mentioned in article 3 of the GTCS, before the expiry of the above deadline, the withdrawal form attached to the GTCS duly completed, or a statement clearly expressing his wish to withdraw and including his order number.

The Vendor shall immediately send the Buyer an acknowledgement of receipt of the withdrawal on a durable medium.

The Products must then be returned to FRENCH LIGHT OUTDOOR's postal address no later than 14 (fourteen) calendar days following the Buyer's communication of his or her desire to withdraw.

They must be returned to the Vendor in their original packaging, complete with accessories, instructions and product label, and must not have been washed or used. They must be accompanied by a copy of the corresponding purchase invoice. The Buyer is liable for any deterioration of the Products when they are returned to the Seller.

FRENCH LIGHT OUTDOOR shall not be entitled to reimburse the Product(s) in question if the Customer fails to comply with the present return policy.

When exercising his right of withdrawal, the Buyer may choose to benefit from a credit note.

Failing this, in accordance with the Law, the Buyer will be reimbursed within 14 (fourteen) days at the latest from the date of effective receipt by the Vendor of the returned Products, for all sums paid for his Order. The refund will be made using the same means of payment as that used for the initial transaction, unless the Buyer and the Vendor expressly agree in writing to a different method. In any event, this refund will not incur any costs for the Buyer. The Seller is not obliged to reimburse additional costs if the Buyer has expressly chosen a more expensive delivery method than the standard one proposed by the Seller.

15.2 Exceptions to the right of withdrawal

In accordance with the provisions of article L.121-21-8 of the French Consumer Code, the right of withdrawal does not apply to the supply of goods made to the consumer's specifications or clearly personalized.

16. Warranties

16.1 Legal warranties of conformity and latent defects

The Buyer benefits from legal warranties for non-conformity and for hidden defects in the item sold, including defects in conformity resulting from the packaging of Products ordered on the Site.

If the Buyer finds that the Product delivered to him has a defect, non-conformity or is damaged, he must inform the Seller at the address mentioned in article 3 of the GTCS, indicating the nature of the defect, non-conformity or damage found and sending any useful proof, in particular in the form of photograph(s) (it being specified that defects of conformity which appear within twenty-four months of delivery of the Product are presumed to have existed at the time of delivery, unless proven otherwise).

In the event of non-conformity of the Product with the desired personalization elements, the purchaser must inform FRENCH LIGHT OUTDOOR in writing within a maximum of 3 days from the date of receipt of the Product. 

The Vendor will agree, with the carrier of his choice, the terms and conditions of the return, of which he will inform the Purchaser by any useful means. The Vendor will bear the cost of the return.

Once the return has been accepted, the purchaser has a maximum of 7 days to return the Product to the Vendor with a copy of the corresponding purchase invoice. After this period, the return is considered as cancelled and the buyer must keep the Product. 

In any case, the Product must be returned in its original condition and complete (packaging, etc.). Products returned incomplete, spoiled, damaged or unclean will be returned to the purchaser at his/her expense and without reimbursement.

The Seller will carry out the necessary checks and will offer the Buyer a replacement of the Product as far as possible if the defect, non-conformity or damage is proven. If replacement of the Product is impossible, the Vendor will offer the Buyer a credit note.

Failing this, the Vendor will refund the Buyer the full price paid for the Product and the corresponding delivery charges, by any useful means, as soon as possible and at the latest within 14 (fourteen) days following the date on which the Vendor informs the Buyer that it is impossible to replace the Product. The Buyer may also decide to keep the Product and have part of the price returned.

Please note that the legal warranty of conformity applies independently of any commercial warranty that may have been granted.

Under the warranty for hidden defects, the Buyer has the choice of returning the Product and having the price refunded, or keeping the Product and having part of the price refunded.

16.2 Reminder of applicable legal provisions

Please note the following legal provisions:

Article L217-4 of the French Consumer Code: The seller delivers goods in conformity with the contract and is responsible for any defects in conformity existing at the time of delivery. He is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when the latter has been made his responsibility by the contract or has been carried out under his responsibility.

Article L217-5 of the French Consumer Code: Goods conform to the contract: 1° If they are fit for the purpose usually expected of similar goods and, where applicable :

•  if it corresponds to the description given by the seller and has the qualities that the seller presented to the buyer in the form of a sample or model;

• it has the qualities that a purchaser may legitimately expect in the light of public statements made by the seller, the producer or his representative, particularly in advertising or labelling;

2° Or if it has the characteristics defined by mutual agreement between the parties or is suitable for any special use sought by the buyer, brought to the seller's attention and accepted by the latter.

Article L217-12 of the French Consumer Code: Any action resulting from a lack of conformity must be brought within two years of delivery of the goods.

Article L217-16 of the French Consumer Code: When the buyer asks the seller, during the course of the commercial warranty granted to him at the time of the purchase or repair of a movable good, for a repair covered by the warranty, any period of immobilization of at least seven days is added to the remaining warranty period. This period runs from the date of the buyer's request for service or from the date the item in question is made available for repair, if the item is made available after the request for service.

Please note: The aforementioned articles of the French Consumer Code only apply to sales to consumer customers.

Article 1641 of the French Civil Code: The seller is liable for any hidden defects in the item sold which render it unfit for its intended use, or which impair that use to such an extent that the buyer would not have purchased it, or would have paid a lower price for it, had he been aware of them.

Article 1648 of the French Civil Code: The action resulting from redhibitory defects must be brought by the purchaser within two years of the discovery of the defect. In the case provided for in Article 1642-1, the action must be brought, on pain of foreclosure, within one year of the date on which the seller can be discharged of the apparent defects or lack of conformity.

16.3 Commercial warranty

The Buyer benefits from a two-year commercial warranty on the materials used and on the manufacture of the Products ordered on the Site.

However, this warranty shall not apply in the event of failure to comply with the recommendations for use and washing given on the Product description sheet presented on the site or indicated at the time of delivery, normal wear and tear of the Product, and in the event of any use of the Product which is not in keeping with its normal use, use of solvents, abrasives, acids, negligence, accidents, abrasion, exposure to extreme temperatures, etc., or in the event of any other use of the Product which is not in keeping with its normal use.

17. Buyer's obligations

17.1 Buyer's legal capacity

Ordering is accessible :

• Any natural person with full legal capacity to enter into commitments under the GTCS. Consequently, if a person who does not have legal capacity orders Products on the Site, his or her legal guardians (parents, guardians, in particular) will assume full responsibility for this Order.

• Any legal entity acting through a natural person with the legal capacity to contract in the name and on behalf of the legal entity.

The Buyer acknowledges compliance with the provisions of this article.

In particular, the gift card offered on the Site is reserved exclusively for the aforementioned natural persons.

17.2 Obligations regarding the use of Products

The Buyer is solely responsible for the use made of the Products.

It is up to him :

• to check the suitability of the Products for its specific needs prior to ordering the Products;

• to use the Products in accordance with the instructions given concerning the use of the Product.

18. Seller's liability

18.1

The Vendor provides the Buyer with no guarantee as to the suitability of the Products to the Buyer's needs, expectations or constraints, other than the aforementioned guarantee of conformity.

18.2

The Vendor cannot guarantee that the information on Product packaging will be translated into all languages. However, this information is available at least in French.

18.3 

The Seller shall not be held liable for any damage resulting from use of the Products that does not comply with the recommendations on the Product label.

18.4 

The Vendor may not be held liable for non-performance or delay in performance of the sales contracts due to circumstances beyond its control or to force majeure, it being expressly stipulated that, in addition to those usually accepted by the jurisprudence of French courts, the following are considered to be cases of force majeure: exceptional weather conditions, natural disasters, fires and floods, lightning, terrorist attacks, breakdown or blockage of telecommunication networks, means of transport or postal services, including as a result of strikes, damage caused by viruses which cannot be eradicated by the security measures available on the market, as well as any legal or regulatory obligation or obligation of public order imposed by the competent authorities which would have the effect of substantially modifying the GCS.

18.5 

The Seller shall not be held liable for non-performance of the contract or delay in delivery if such non-performance or delay is attributable to the Buyer, in particular in the following situations:

• inaccuracy or imprecision of the delivery address provided by the Buyer in accordance with the provisions of article 9.2 of the GCS. Thus, in the event of a new delivery following this inaccuracy or imprecision, the costs relating to this new delivery will be invoiced to the customer.

• the Buyer does not collect the delivered parcel within the time limit set by the carrier.

18.6 

In any event, the liability that may be incurred by the Vendor under the GCS is expressly limited to proven direct damage suffered by Buyers.

19. Information on the protection of personal data

The personal information collected for the purposes of concluding or executing the distance selling contract is compulsory. This information is essential for processing and routing orders, drawing up invoices, exercising your guarantees, managing and collecting unpaid bills, and exercising your rights.

FRENCH LIGHT OUTDOOR may process personal data concerning you that is necessary for the performance of the sales contract or for the processing of your requests and rights or for the satisfaction of a legal obligation, as well as data that is useful in the legitimate interest of serving you better, ensuring the commercial success of commercial offers and diversifying them, by providing you with targeted and personalized benefits and advertising. Some of your data may only be collected and processed with your express consent.

In accordance with European regulations (RGPD) and French law, you have the rights of access, rectification, deletion, erasure, portability rights and opposition to the processing or transmission to partners of data concerning you, which you may exercise by sending a letter to FRENCH LIGHT OUTDOOR , recalling your contact details (surname, first name, address) and if possible, your order number.

20. Advertising

The Vendor reserves the right to insert any advertising or promotional messages on any page of the Site and in any communication to Buyers, under conditions to be determined by the Vendor alone.

21. Language

In the event of translation of the GTC into one or more languages, the language of interpretation will be French in the event of contradiction or dispute as to the meaning of a term or provision.

22. Mediation

The Buyer has the right to have recourse, free of charge, to a consumer mediator for the amicable resolution of any dispute with the Seller concerning the performance of the present contract, in accordance with the provisions of the French Consumer Code.

The Buyer, if he wishes to have recourse to mediation, must justify having first attempted to resolve his dispute directly with the Seller by means of a written complaint in accordance with the procedures set out in article 3 of the GCS.

23. Applicable law and jurisdiction

The GCS are governed by French law.

Any dispute relating to the interpretation and execution of these terms and conditions of sale shall be governed by French law.

24. General

If one or more stipulations of the GTC are held to be invalid or declared as such in application of a law, regulation or following a final decision of a competent court, the other stipulations will retain all their force and scope.

The fact that the Vendor does not claim from the other party a breach of any of the obligations referred to in the GTCS shall not be interpreted for the future as a waiver of the obligation in question.frec